What does non-verbal communication include?

Non-verbal communication encompasses a variety of forms of expression that do not involve spoken or written words. This includes facial expressions, body language, gestures, posture, eye contact, and even the tone and pitch of voice. These non-verbal cues are crucial in conveying emotions and attitudes, and they can reinforce or contradict verbal messages. In the context of palliative care, understanding and appropriately interpreting these non-verbal signals can significantly enhance communication with patients and their families, who may be dealing with profound emotional and physical experiences. Recognizing a patient's non-verbal cues can aid in assessing their comfort levels, understanding their needs, and fostering a deeper, empathetic connection.

On the other hand, written messages and electronic communication rely on text and are thus classified as verbal communication. The use of medical jargon, while it may involve spoken or written interaction, does not fall under non-verbal communication since it focuses on terminology rather than the physical expression of feelings or attitudes.