What is the most appropriate action when a family member is distressed by a patient's condition?

Remaining present with the distressed family member and using silence to impart comfort is the most appropriate action in this scenario. This approach acknowledges the emotional state of the individual and provides an opportunity for them to process their feelings without pressure. Silence can be a powerful tool in providing support, as it allows the person to express their emotions, whether through tears, quiet reflection, or even initiating conversation when they feel ready.

By offering a compassionate and non-intrusive presence, the nurse fosters an environment of safety and understanding, which can help alleviate some of the distress the family member is experiencing. This approach further aligns with the principles of palliative care, which emphasize holistic support—addressing not only the physical aspects of care but also the emotional and psychological needs of patients and their families.